Health Services Interviews

Doctors, Therapists, Dentists, Optical Shops, Pharmacies, Veterinarians

Interview Questions

How would you describe your service in one sentence (maybe include when it was established, how it has grown, or what area you serve)?

Worth Chiropractic has been relieving back pain for the past 8 years for the residents of Perryville.

(Or if you are a solo provider, open with this instead:) What is your name, occupation?

My name is Dr. Mary Worth, and I provide chiropractic service to the residents of Perryville.

What services do you provide, and specialize in?

We specialize in back injury rehabilitation, and spinal curvature correction and are licensed in therapeutic massage.

What are some of the common problems you solve for your customers/patients?

Commonly we help patients who have experienced things like whiplash in a car accident, or injuries from a fall at work. We see a lot of neck and lower back pain from work posture issues or using smartphones.

What kind of relevant education or experience do you have in your field?

I received my doctorate in 2005 from Parker University, worked under Dr. Jason of Avelar Chiropractic from 2005 through 2008 before opening my own practice, Worth Chiropractic.

How do you address some of the common fears that people have about their visit?

We focus on being very gentle in our procedures. Most patients look forward to their visits and the relief that accompanies them.

What is your philosophy or key to providing effective treatment related to your area of expertise?

The key to delivering great service is not just having a great depth of knowledge, but also staying up on the latest techniques.

What do you try to achieve for your patients?

We strive to provide pain relief and improved posture. Most patients are surprised at how effective a series of adjustments can be.

What are some of the most interesting things you’ve learned while providing your service that helps you better assist your patients?

Over the last few years I’ve developed a more thorough line of questions that better help me understand the patient’s issue and its cause. Being able to actually visualize the patient’s situation can help me make greater realizations

How does the service process work for new patients?

We are able to schedule an appointment within a week, and sooner if it’s an emergency. From there we asses the situation and recommend treatment.

Share some expert advice.

Many of the problems I treat today are related to working at a computer desk, coupled with looking down at a smart phone. Try to take breaks, stand up straight. Try not to sleep with your neck bent.

Invite customers to do business with you.

Set up an appointment today. We look forward to working with you!

 

Optional Questions

  • Are there ways your service is active in your community?
  • Is your practice a member of any associations?
  • What do you love about your job?
  • Why do you do what you do?
  • Do you have any special tech or equipment that is not commonly used?
  • How is your practice different from others?
  • How do you receive most of your patients?

 

Things You Can Say to the Owner Before the Shoot

Getting your business owner comfortable in front of the camera is one of the most important aspects of your video. Studies show that how you say it is more important than what you say. You want your subject to come across as relaxed, happy, confident, approachable, enthusiastic and eloquent. Move the camera back. Try to make the process fun for them. Shots of the subject smiling and laughing will be among your best shots. Show interest in what they are doing. Stay positive with yout feedback. Have them do an over the top take to help boost their enthusiasm if needed.

  1. Speaking on camera is easy. If you have experience speaking face to face at work, it will a breeze to look good on camera. And for any reason you don’t like the way you look, we can just use the audio.
  2. There is no reason to be nervous. Most of what we are shooting will only be used for the audio as shots of your business will be shown while you speak in the background.
  3. This should only take about 20 minutes, but there’s no hurry. We can redo it until we get you looking your best.
  4. Look at the camera person, not the camera lens. Imagine you’re having a conversation. Or if your marketing calls for a script that is geared toward speaking directly to your customer, and warrants looking directly into the camera, look past the lens. Visualize your audience.
  5. Answer interview questions off the top of your head. (If you are reciting a prewritten answer, or using the modified script approach, try to recite the lines to sound as if you are answering the questions off the top of your head.)
  6. Your first take is often your best take because it is the most natural. So if you make a mistake, or “um” or pause, just keep going as these can be edited out.
  7. While answering, if you think of a side point, talk about it even though it wasn’t asked. It is good to go off on a tangent.
  8. Include the question in the answer. For example, if asked, “How long have you been in business?”, instead of answering “6 years”, answer “Smith Roofing has been in business for 6 years.”

After the interview is complete, watch parts of it back, and show the client how they are coming across. This will help them do it again with more confidence and enthusiasm.